Shipping policy

1. Processing Time All orders are processed within 2–5 business days.  We do not ship on weekends or holidays. During high-volume periods, processing may take slightly longer. 

2. Shipping Estimates We ship directly from our international fulfillment partners. While we strive to get your order to you quickly, please expect the following delivery windows:

United States: 10–20 business days
International: 15–30 business days 
Note: These are estimates only, not guarantees.  Delivery times may vary due to customs processing, holidays, or carrier delays. 

3. Tracking You will receive a tracking number via email once your order ships. Please allow 3–5 business days for the tracking information to update in the carrier’s system. 

4. Customs & Duties For international orders, any customs fees, duties, or taxes are the responsibility of the customer.  We have no control over these charges.

5. Lost or Damaged Packages If your package is confirmed as lost in transit by the carrier, we will issue a replacement or refund. We are not liable for packages marked as "Delivered" by the carrier.